The TK-World AG
The TK-World AG
Who is TK-World AG?
We as Telecommunication Company Support a largenetwork of online and offlinemerchants and are Allround-service providers for many well-known companiese.. g. Telekom, Vodafone, Verivox, Payback etc.). We provide our partners with online order portals and processes for order processing, through which customers can book contracts. In it we have more than 20 years of experience and know our way around. Should something go wrong with an order (e.g. B. faulty customer data), we will advocate for you and ensure a smooth process.
Frequently Ask Questions
Do you have a question? Maybe these tips and answers can help you:
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Why does TK-World appear on my booking confirmation, invoice, or in the imprint?
If TK-World AG appears on your invoice, booking confirmation, or in the imprint, it means you ordered a landline or mobile tariff through the online shop of one of our over 100 partners (such as Telekom, Payback, or Verivox).
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How do I receive my credit or cashback?
Have you ordered a tariff with credit, cashback or hardware from one of our partners? The process for receiving your promotional goodie may vary depending on the partner and the promotion. Check your emails and your spam folder if necessary. After placing your order, you will have received an order confirmation from us describing the process. In most cases, you must send your 2nd monthly invoice with the TK-World order number (TKW number) by e-mail to the e-mail address on the order confirmation within a certain period after activating your tariff and, if applicable, pay the amount of the hardware. You will then receive your cashback or credit to your specified bank account or the hardware to your specified address.
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When will my hardware arrive?
Once you have paid for the hardware (e.g. your FRITZ!Box) on time and submitted all documents to us or our partner on time, we will ship your requested hardware as quickly as possible. You will then receive a shipping confirmation by e-mail. Please also check your spam folder.
anschlussberater
Tariff and connection experts near you – Find your anschlussberater!
anschlussberater.de is our Germany-wide network of over 340 independent specialist dealers for landline, Internet and mobile phone products. You benefit from personal advice and exclusive benefits – conveniently located near you. The anschlussberater service is completely free and non-binding for you – no registration is required.
How do I find my local connection consultant?
What advantages does my connection consultant offer me?
Can I order directly online from my retailer?
Contact Information
If you have any questions or problems regarding your order, please contact the partner you ordered from directly. Do you have further questions and would like a personal contact at TK-World AG? Then please send us a message to service@tk-world.de
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We are of course also there for you by phone. You can reach our hotline from Monday to Thursday from 8:00 a.m. to 6:00 p.m. and Friday from 8:00 a.m. to 5:00 p.m.
Contact Information
If you have any questions or problems regarding your order, please contact the partner you ordered from directly. Do you have further questions and would like a personal contact at TK-World AG? Then we would be delighted if you would send us a message to support@tk-world.de.
We are of course also there for you by phone. You can reach our hotline from Monday to Thursday from 8:00 a.m. to 6:00 p.m. and Friday from 8:00 a.m. to 5:00 p.m.