The TK-World AG
The TK-World AG
Who is TK-World AG?
Frequently Ask Questions
Do you have a question? Maybe these tips and answers can help you:
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Why does TK-World appear on my booking confirmation, invoice, or in the imprint?
If TK-World AG appears on your invoice, booking confirmation, or in the imprint, it means you ordered a landline or mobile tariff through the online shop of one of our over 100 partners (such as Telekom, Payback, or Verivox).
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How do I receive my credit or cashback?
Did you order a tariff with credit, cashback, or hardware from one of our partners? The process for receiving your promotional bonus may vary depending on the partner and the promotion. Check your emails and possibly your spam folder. After placing your order, you should have received an order confirmation from us detailing the process. Typically, you will need to send your second-month invoice along with the TK-World order number (TKW number) to the email address provided in the order confirmation within a specified period. You may also need to pay for the hardware if applicable. Afterward, you will receive your cashback or credit to your specified bank account or the hardware will be delivered to your provided address.
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When will my hardware arrive?
If you have paid for the hardware (e.g., your FRITZ!Box) within the specified timeframe and submitted all required documents to us or our partner on time, we will ship your requested hardware as soon as possible. You will receive a shipping confirmation via email. Please also check your spam folder.
anschlussberater
Tariff and connection experts near you – Find your anschlussberater!
anschlussberater.de is our nationwide network of over 340 independent retailers specializing in landline, internet, and mobile products. You benefit from personalized advice and exclusive advantages — all conveniently located near you. The anschlussberater service is completely free and non-binding for you — no registration is required.
How do I find my local anschlussberater?
What benefits does my anschlussberater offers me?
Can I order directly online from my retailer?
Contact Information
If you have any questions or problems regarding your order, please contact the partner you ordered from directly. Do you have further questions and would like a personal contact at TK-World AG? Then we would be delighted if you would send us a message to service@tk-world.de
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We are also available by phone. You can reach our hotline from Monday to Thursday from 8:00 AM to 6:00 PM, and on Friday from 8:00 AM to 5:00 PM.
